The importance of customer service...
It costs ten times more to get a new customer than keep an existing one
One unhappy customer will tell between 5 and 10 other people of their poor experience
Large corporations have long used the benefits of the secret customer but now I have prepared a package that puts it within reach of those organisations with limited resources.
69% of customers leave suppliers because of poor customer service. Think of that in terms of turnover and it makes sense to ensure the service offered by your staff is as good as possible.
Our new package covers
an initial meeting to get to know you and what your customers should expect from your staff and products
the activity whether it be through a personal visit to a shop or telephone enquiry to sales team
a detailed report on our findings
Each package is taylored to suit your needs and starts at £350.00
Contact us today for an informal discussion
01... or 07...
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